# Troubleshooting

#### Extension Doesn't Load

1. Ensure VS Code is version 1.96.0 or higher
2. Check the Output panel (`View → Output`) and select "Lenses.io" from the dropdown
3. Try reloading the window (`Cmd+Shift+P` → "Developer: Reload Window")

#### Authentication Fails

1. Verify your URL points to the correct Lenses instance (e.g., `https://lenses.company.com`). The `/api` suffix is added automatically.
2. Check your username and password
3. Ensure your Lenses instance is accessible from your network

#### Topics Not Loading

1. Check if the environment has an agent connected (green indicator)
2. Verify you have permissions to view topics
3. Try refreshing the node (right-click → Refresh)


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.lenses.io/latest/vs-code-extension/troubleshooting.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.